Description

We are assisting an ASE member in seeking a detail-oriented and customer-focused Customer Service Representative for a full-time, 6-month onsite contract in Farmington Hills, MI. This role is ideal for someone who thrives in a fast-paced environment, enjoys cross-functional collaboration, and takes pride in delivering excellent service to both internal and external customers.

Key Responsibilities

• Build and maintain strong relationships with both internal teams and external customers
• Act as a liaison between sales, operations, and office functions to ensure efficient service
• Manage the full lifecycle of customer purchase orders (POs), including:
• Order entry via email and customer portals
• Releasing orders to factories
• Monitoring shipment status
• Invoicing and issue resolution
• Handle a high volume of customer accounts and inquiries with a strong sense of urgency
• Update and manage customer requested delivery dates accurately and timely
• Collaborate cross-functionally with Purchasing, Factory, Warehouse, and Quality teams to resolve issues and support customer needs
• Provide weekly reports and updates to the sales team
• Troubleshoot customer concerns and ensure prompt, effective solutions

Qualifications

• 2+ years of customer service experience (semiconductor industry experience preferred)
• Experience working with high-volume accounts and order management
• Strong communication skills (written and verbal)
• Proven ability to multitask and manage priorities independently
• High attention to detail and strong organizational skills
• Proficiency with Microsoft Office (Outlook, Excel, etc.)
• Strong analytical and problem-solving abilities
• Positive, team-oriented attitude with a “can-do” mindset

Preferred Experience

• Experience with SAP and/or QuickBooks
• Familiarity with consignment accounts and WIP platforms
• Experience working across multiple time zones

Requirements

• High school diploma or equivalent (GED)
• Valid driver’s license

What We’re Looking For

• A highly responsive, customer-first mindset
• Ability to work in a fast-paced, team-driven environment
• Strong sense of urgency and accountability
• Flexibility to support global operations