Description

We are assisting an ASE Member in seeking a detail-oriented and customer-focused Inside Sales Representative to support their growing business. This role is responsible for preparing accurate quotations, supporting customer relationships, and coordinating orders from initial inquiry through fulfillment.

You will serve as a key connection between customers, sales, engineering, and operations—ensuring a seamless experience while helping drive revenue and customer satisfaction.

Key Responsibilities

Customer & Sales Support

• Prepare accurate, timely product quotations including pricing, specifications, and delivery details
• Respond to customer inquiries related to products, applications, pricing, and lead times
• Build and maintain strong relationships with customers, distributors, and partners
• Collaborate with Regional Sales Managers to support territory growth and customer retention
• Track and follow up on open quotes and sales opportunities
• Assist customers in identifying the best product solutions for their needs

Order Coordination & Business Support

• Enter and maintain accurate customer, quotation, and order data in CRM and ERP systems (Salesforce preferred)
• Coordinate with Engineering, Operations, and Finance to ensure customer requirements are met
• Verify order accuracy including pricing, specifications, and shipping details
• Support resolution of customer concerns while maintaining a positive experience
• Assist with sample requests, documentation, and general sales support activities

Product & Technical Support

• Maintain working knowledge of products, applications, and manufacturing capabilities
• Interpret basic dimensions, layouts, and product configurations for quoting support
• Assist with material utilization and basic nesting concepts (training provided)
• Collaborate cross-functionally to ensure product feasibility and alignment with customer needs

CRM & Operational Excellence

• Maintain accurate records of customer interactions, quotes, and sales activity
• Ensure CRM/ERP data integrity and organization
• Support communication across Sales, Engineering, Operations, and Finance
• Participate in continuous improvement initiatives to enhance efficiency and customer service

Qualifications

Education & Experience

• Associate’s or Bachelor’s degree preferred (or equivalent experience)
• 2+ years of experience in inside sales, customer service, or account management
• Experience in manufacturing or industrial environments strongly preferred
• Exposure to technical product specifications or dimensions is a plus

Skills & Competencies

• Strong customer service and relationship-building skills
• Excellent verbal and written communication
• High level of accuracy and attention to detail
• Ability to manage multiple priorities and exercise sound judgment
• Experience with CRM/ERP systems (Salesforce preferred)
• Proficient with Microsoft Office tools
• Strong analytical, organizational, and problem-solving skills
• Ability to quickly learn product configurations and technical concepts
• AI proficiency required, including using AI tools to improve productivity, communication, and research